Terms of Service
Cancellation & Refund Policy
At My Driver Hobart, we understand that sometimes things don't go to plan. That's why we have built a cancellation policy that is fair to all involved. If we have taken payment for any of our services, such as a deposit, a full refund will be returned to you provided that the following conditions are met. Depending on the type of transfer, a minimum amount of time between the cancellation date and the transfer date must apply.
For 'Point to Point Transfers' such as Airport Transfers, Corporate Transfers or Private Transfers, a minimum of 24 hours notice is required to secure a full refund. The only exception to this is for delayed or cancelled flights. If we have not taken payment for these transfers prior to the cancellation of your booking, no penalty applies.
For 'Point to Point Transfers' in relation to Special Events, a minimum of 48 hours notice is required to secure a full refund. If we have not taken payment for these transfers prior to the cancellation of your booking, no penalty applies.
For 'Tours' it is highly likely that we would have taken a deposit or full payment before the commencement of the tour. A minimum of 48 hours notice is required to secure a full refund of this payment. Once again, If we have not taken payment for this service, no penalty applies.
For 'Weddings' we require full payment upfront at least 14 days before the wedding date. If you wish to cancel the booking and receive a full refund, a minimum of 7 days notice is required.
Child Seat Policy
In Australia, it is against the law to travel in a vehicle with a child under the age of eight that is not properly secured in an appropriate child seat. We have all types of child seats available for hire being rearward and forward facing child seats, as well as booster seats. Please be aware that we may quote a surcharge of $15 per child seat. This is to recoup the cost of the child seat as well as its installation time.
Each of our vehicle classes has a maximum amount of luggage that will fit inside the vehicle boot/trunk. It is important you check the diagram which tells you how much luggage each vehicle class can take before making your booking, as you may have to change classes depending on how much luggage you have. If for any reason you have too much luggage on the day, you may have to make other arrangements for the luggage or pay a fee to upgrade to a larger vehicle. If you decided to cancel your transfer due to the excess luggage, our 'No Show' policy fee may apply.
No Show Policy
If for any reason, you or your client does not show up for one our services, or you fail to inform us beforehand, a 'No Show' fee may be charged. This fee will consist of any waiting time (see below) as well as the original agreed price of the service. Our driver will wait up to 30 minutes from the agreed pickup time. In that time, our driver will endeavour to get in contact with the passenger by using any of the contact information provided or required by us.
Waiting Time Policy
We also have created a waiting time policy which is designed to be fair for all involved. Waiting time applies to all transfers with slight differences between some of them. We charge $1.50/min for Airport Transfers, Point to Point Transfers and Tours. For Weddings and Special Events, we charge $3/min. Please see below for an explanation on how our waiting time policy works.
For all services except for weddings and pickups from the airport, we have a complementary 15 minutes of waiting time included. This complementary waiting time only applies before the commencement of the service and cannot be used during. Additional waiting time will be charged at our waiting time rate.
For pickups from the airport, we understand that collecting luggage and issues with aircraft can cause delays. For these reasons alone, we will not charge waiting time.
For 'Weddings' have a slightly different policy. We understand that things can go wrong at the last minute for weddings so we provide additional complementary waiting time for weddings to the tune of 30 minutes. Once again, this waiting time only applies before the commencement of the service and cannot be used during.